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LEAs fear loans chaos

Apr 22 2004 14:42
Nichola Hawkins
One change in the higher education funding system that didn’t quite make the headlines is to come into place before the next academic year, prompting fears of administrative problems regarding loan payments.
How many top-up fees does a shiny logo like this cost?

In recent weeks and months, substantial column inches have been devoted to the introduction of top-up fees and participation targets.

However letters sent out with student loan paperwork are the first many students have heard of another change, which is to be implemented before 2004-2005, the centralisation of all student financial files from individual Local Education Authorities (LEAs) to a central database to be held centrally by "Student Finance Direct" (apparently the new name for the applications division of the Student Loan Company, although the website address uses the name Student Support Direct) in Glasgow.

At present this data is held locally by each LEA, usually part of the County or District Council for each student's permanent home address. However within the next six months, they will attempt to "migrate" all this data onto a single national system, "Protocol."

Students are also being offered the option of applying online, a commendable concept to reduce the time spent completing paperwork provided the system works and the data reaches the correct place on time for the loans payments to be made. However on visiting the website it appears that only students in "pilot areas", who have received login details, can do so at present. Furthermore it raises the question of how much funding is being diverted to the loan company's rebranding, the development of the online system and printing the PR1 form and notes, still being sent to every student and now printed in colour for the first time.

One useful feature however is the online calculator,64184&_dad=portal&_schema=PROTOCOL facility whereby students can obtain an estimate of their financial support immediately.

A letter sent out with the new PR1 (formerly HE2) forms by the Kent County Council Student awards group informs students that "This will have a significant impact on the way your application is processed compared to previous years".

It then goes on to warn students that "Due to the complexity of the implementation of the Protocol Project the Awards Group will not be in a position to guarantee the efficient service that students have received in the past."

While the extent of any resulting delays or mistakes remains to be seen, students are advised that the best way to improve their own chances of receiving next year's payments on time is to complete the forms as soon as possible.

Contact details for your own LEA can be found here.,31483&_dad=portal&_schema=PROTOCOL

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Discussion about “LEAs fear loans chaos”

The comments below are unmoderated submissions by Live! readers. The Editor accepts no liability for their content, nor for any offence caused by them. Any complaints should be directed to the Editor.
1. chris   
Apr 22 2004 17:57
 

"Effiecient service in the past"

My first installment arrived at the end of November despite being applied for correctly

Apr 23 2004 18:53
 

"the centralisation of all student financial files from individual Local Education Authorities (LEAs) to a central database to be held centrally by “Student Finance Direct” (apparently the new name for the applications division of the Student Loan Company, although the website address uses the name Student Support Direct) in Glasgow.

At present this data is held locally by each LEA, usually part of the County or District Council for each student's permanent home address. However within the next six months, they will attempt to “migrate” all this data onto a single national system, “Protocol.”"

Great to see that Live is focusing on data administration stories. There's nothing like data and there's nothing better in life than administrating the data, making sure all the book-keeping is done correctly, that users have an useful interface and a 'calculator'. Wow. Whew! Weh! ...still catching my breath after reading that mind-blowing article.

Apr 23 2004 19:04
 

This is something that will affect everyone applying for a student loan- a very large proportion of students- to some extent.

Maybe it's not the most exciting read, but better this than everyone in six months' time, if the transition does cause problems, not having made any other arrangements.

Also, as the advice was that getting the form submitted earlier may help, it seemed to be in students' interests that they know as soon as possible... and that those students deserve, for those who want it, a bit of an explanation as to why they may be facing such inconvenience.

4. chris   
Apr 28 2004 09:01
 

Letter says: "We recommend you apply online....."

Support line says: "We cannot guarantee the website will be up and running before the deadline"

Apr 28 2004 09:47
 

I personally think it's silly to use the apply online set-up at this early stage, as it may very well go belly up (and knowing the Governments record with computer systems it will).

Half of this, I would imagine, is prevent transcription errors, and heavily automate the process, however at this stage it will probably not be the case as the system will need to be checked that it's working properly, hence the trial.

PS. My LEA gave me the option of applying on-line, and i chose not to.

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