Imperial may be well known for low student satisfaction but the latest report on the topic has revealed the problem is spreading further afield. As top-up fees burden students with debt, a consumer culture is developing and students are demanding better value for money; and if they don't get it they are complaining.
Last year 456 complaints were filed with the OIA, a near 50% rise on the previous year. If the OIA upholds the complaints by students it is able to award compensation, although this is rare.
Surprisingly neither top-up fees nor last year's lecturer strike rank highly amongst the complaints, with the effects having either been nullified by the institutes or not felt yet by the students. In fact the complaints seem to focus on disproportionate punishment for acts such as plagiarism, which, if recent reports are to be believed, are on a rise.
This latest news comes after Live! showed Imperial would in fact be top of the independent Good University Guide if student satisfaction didn't cripple it's rankings, another clear signal to institutes to play their part in the university market which has resulted from higher tuition fees.